Refund policy

At Brewtiful Coffee, we want you to be completely satisfied with your purchase. As a small business, we will provide you the best solution we can.

Coffee Beans & Loose Leaf Teas (All sales final)
Non-Returnable Items: Due to the perishable nature of our coffee beans and loose leaf teas, we do not accept returns on these products.

However, if there is a problem with your order (e.g., incorrect item, damaged), please contact us within 7 days of receipt with proof of the issue, and we will resolve your request promptly with a replacement or store credits (no cash refund).

Branded Merchandise (All sales final)
Return Window: As all branded merchandise are considered customized items, we can't accept returns.

However, if there is a problem with your order (e.g., incorrect item, damaged), you may return branded merchandise within 7 days of delivery.

Condition: Items must be unused, in original packaging, and in the same condition as received. We will only process the return request after the inspection of the returned products.

Exchanges: As all products are print-on-demand, we won’t be able to exchange any item.

Other issues: Please contact us for return requests if other unusual issues occur. 

Return Process

Contact Us: Initiate a return by emailing info@brewtifulcoffee.us with your order number and a brief description of the issue.

Return Authorization: We will provide you with a return authorization and instructions on how to proceed.

Shipping: Return shipping costs are the responsibility of the customer unless the return is due to our error (e.g., wrong or defective item).

Refunds: Once we receive and inspect the returned item, we will process your refund within 5-7 business days in a form of store credit. 

Customer Satisfaction

Your satisfaction is our priority. If you have any questions or issues, please reach out to our customer support team, and we will be happy to assist you.

Thank you for shopping with Brewtiful Coffee!